GDPR — Privacy & Cookie Policy
Reading aid — please note: this English version is provided for information purposes only, as a reading aid. Only the French version of this policy is legally binding. In the event of any discrepancy or difference in interpretation, the French version shall prevail.
Preamble
GTA Group, hereinafter referred to as « the Company », wishes to inform you of the measures taken to protect your personal data and your privacy in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), the Luxembourg Law of 1 August 2018 on the organisation of the National Commission for Data Protection and the general data protection framework, and the recommendations of the CNPD (hereinafter « the Applicable Legislation »).
Under the Applicable Legislation, you have the right to access, object to, rectify and erase your personal data, as well as the right to data portability and to restriction of processing. You have the right to lodge a complaint with the National Commission for Data Protection (CNPD), 15, Boulevard du Jazz, L‑4370 Belvaux – cnpd.public.lu if you consider that we are not complying with the applicable personal data regulations.
As the controller of your personal data, the Company wishes to address your concerns regarding the confidentiality of the information you send us through any means of communication, in particular the website and social networks (hereinafter « the Communication Channels »).
When you provide us with your personal data, you authorise us to use and store it and, where applicable, to pass it on to our partners when this is necessary to process your requests. By providing personal data through the Communication Channels, you accept this policy. Our policy may be amended to reflect changes in the Applicable Legislation on personal data. We will inform you of any change made.
Personal data provided to the Company
This is information about you as a natural person that you have voluntarily provided to the Company through the various Communication Channels and that is essential to process your request for information, a quote or an order (such as, in particular, your surname, first name, email address, telephone number and postal address).
Please note that information that must be provided to the Company is clearly marked with an asterisk on our website (hereinafter « the Site »). Information not marked with an asterisk is optional.
This information is essential to process your requests for information, quotes or orders, which unfortunately cannot be processed without it.
Data relating to your browsing on the Site (cookies)
When you browse the Company’s website, temporary cookies may be stored on your computer.
What is a cookie?
A « cookie », or tracker, is a text file that allows the Company to identify the device on which it is stored for the period of validity or storage of the cookie.
While you browse the Site, the Company may store one or more cookies in a dedicated area of the hard drive of your device (computer, tablet or smartphone) via the web browser you use and according to the cookie settings you have selected in it.
This information includes, in particular:
- The type of web browser you use
- The type of operating system and device you use to access the Service
- The domain name of your Internet service provider
- The web page you came from
- Your country of residence and language
- The pages and options you visit and access on our Site
On your first visit to our Site, whenever the Company intends to place a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site after clicking « I accept », you expressly consent to the Company placing cookies on your device (cookies relating to targeted advertising, certain audience measurement cookies, and social network cookies generated in particular by their share buttons when they collect personal data).
If you continue browsing the site, cookies may be placed on your device. The banner will remain displayed until the person has continued browsing, that is, until they have gone to another page of the Site or clicked on an element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you follow the detailed instructions in the Cookies section below, which allow you to refuse them.
Cookies do not generate or transmit computer viruses that could infect your device; they can only be read and recognised by their issuer.
You can change your cookie settings at any time. Below you will find information about cookies and the different ways of managing cookie settings in your browser.
Consent to the placing of cookies is valid for 12 months. When this period expires, we will ask for your consent again.
If you would like to know more about cookies and their use, you can consult the information provided by the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés) at www.cnil.fr, under « Cookies : les outils pour les maîtriser ».
Cookies on the Company’s Site
The Company may use the following types of cookies (banner at the bottom of the page):
- Session management cookies
- Audience measurement cookies (statistics cookies)
- Cookies required for certain optional features
- Cookies relating to targeted advertising
- Social network cookies generated in particular by their share buttons when they collect personal data
Session management cookies are essential for the Site to function properly. Refusing them may slow down the Site and/or cause it to malfunction.
By analysing how you use the Site, the Company can offer you better navigation in order to respond appropriately to your expectations, and also identify any problems you encounter so that they can be resolved quickly.
You can easily object to cookies using the procedures detailed below.
The Company may integrate third-party applications into its Site allowing you to share content from the Site with other people. This is the case, in particular, of the « Share » or « Like » buttons of Google+, YouTube, Facebook, Instagram, Snapchat, Twitter, LinkedIn and Viadeo. The social network concerned may then identify you and store cookies on your devices. We invite you to consult their privacy policies.
Your choices regarding cookies
You can change your web browser settings at any time to accept, configure or, on the contrary, refuse cookies. Several options are available to you: accept all cookies, be notified when a cookie is stored, or systematically refuse all cookies.
The Company informs you that disabling session or functionality cookies may prevent you from accessing the Site. Accordingly, the Company cannot be held liable for any degraded operation of our services resulting from the settings you have chosen.
You can manage browser cookies through your browser settings. Each web browser offers different configuration options for managing cookies. The Help section of most browsers explains how to refuse new cookies, how to receive a message notifying you when they are received, how to disable cookies and when they will expire. If you disable cookies in your browser, neither we nor third parties will transfer cookies to your browser. However, if you do so, you may have to adjust your preferences manually each time you visit a site, and some features and services may not work.
For what purposes is your data collected?
1. Responding to your requests
When you contact the Company through the various Communication Channels mentioned above, your personal data may be collected for the following purposes:
- Providing access to the Site and to your dedicated customer area so that you can, in particular, view and track your orders;
- Fulfilling the orders you have placed on the Site (in particular the tracking and return of products and any complaints);
- Sending newsletters and any other documentation (brochures in particular) that you have requested;
- Answering your questions;
- Informing you of new products or services that may be of interest to you;
- More generally, complying with the Company’s legal, regulatory, accounting and tax obligations;
- Handling any requests and complaints concerning your orders.
2. Contacting you as part of marketing operations
Your data may also be used for commercial purposes:
- Managing any subscription to and unsubscription from newsletters at your request;
- Communicating information about the Company and its partners: news, products and services, business prospecting and personalised offers.
How and for how long?
Securing your data
As the controller of your personal data, the Company implements all the technical and organisational measures necessary to protect your personal data.
How long your data is kept
We store this information for a period that is proportionate and necessary for the purpose for which we process it and, in any event, for the period necessary to meet a legal or regulatory obligation. Data is kept for no longer than is necessary for the following purposes:
- Newsletter: your data will be kept for as long as your subscription is active. You can end it at any time by unsubscribing via the link provided.
- Fulfilling an order, preparing a quote, responding to a request for information: the data required to process your requests will be kept for an indefinite period from your last request or our last contact. You can request the deletion of your data by sending an email to the contact email address or a letter to the postal address given in the Company’s legal information on the Site.
- Commercial offers: your data will be kept for as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing via the link provided.
Who receives your data?
The Company and its partners
Please note that, in order to carry out the purposes mentioned above, your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment providers, etc.), which are located within the European Union or, where applicable, provide appropriate data protection safeguards.
Non-partner third parties
The Company undertakes not to transfer or sell personal data about you to non-partner third parties. We do not disclose any personal data to agencies or companies for marketing or commercial purposes.
If the law, an authority (for example the tax authorities or the CNIL) or a court were to compel the Company to disclose personal data about you, the Company undertakes, as far as possible, to inform you (unless the Company is not permitted to do so, in particular in view of any legal or judicial obligations that may apply to it).
Finally, we may purchase or merge with another company, be purchased by another company, or transfer all or part of our assets. In such a case, your personal data may be disclosed to another company, but such disclosure will be subject to the privacy and cookie policy in force.
Form protection – Cloudflare Turnstile
To protect the Site’s forms against automated submissions (spam, bots), the Company uses the Cloudflare Turnstile service provided by Cloudflare, Inc. When a form is used, this service invisibly analyses certain technical data from your browser and device (in particular IP address, browser type and interaction signals) to verify that the request comes from a natural person. This data is processed solely for security purposes and is not used for advertising purposes.
To find out more about how Cloudflare processes this data, please see the Turnstile Privacy Addendum.
How do links on the Site to other websites affect me?
We may occasionally place links on our Site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of the Company and have their own privacy policies.
When you leave our Site, please note that our policies no longer apply. Consequently, we will not be responsible for the accuracy, relevance, availability, reliability, copyright compliance, legality or decency of the material contained on third-party websites and applications linked to our Site. We strongly encourage you to read the terms and privacy policies of any third-party website or application before using it.
How can you access, update or delete your personal information?
To modify or delete your personal data, please send your request to the contact email address or the postal address given in the Company’s legal information on the Site.
